Effective Date: January 12, 2026This Privacy Notice ("Privacy Notice" or "Notice") describes how MQL Media, Inc., doing business as PingMunk ("PingMunk," "we," "our," or "us"), collects, uses, discloses, and protects information through our artificial intelligence-powered telephone reception platform and associated services.
Scope of Services: This Notice applies to:
Our AI-powered telephone reception system ("AI Assistant")
Client dashboard, software applications, and integrations ("Platform")
PingMunk.com and related web properties ("Website")
All associated services (collectively, "Services")
Binding Effect: Your use of our Services constitutes acceptance of this Privacy Notice and our Terms of Service, including liability limitations and dispute resolution provisions.IMPORTANT: By indicating consent where offered or by using our Services in any manner, YOU CONSENT TO THE PRIVACY PRACTICES DESCRIBED HEREIN. If you disagree with this Privacy Notice, you must not access or use our Services.Updates and Modifications: We may update this Privacy Notice periodically. Material changes will be communicated through the Services or via email, with consent requested as required by applicable law.Questions and Contact: For privacy inquiries, contact [email protected]
1.1 Scope LimitationThis Privacy Notice governs PingMunk's privacy practices only. It does NOT apply to:
Personal information collection by our business clients ("Clients")
Client privacy practices or policies
Client use of data obtained through our Services
Third-party services integrated with our Platform
1.2 Client ResponsibilitiesOur Clients use the AI Assistant to handle telephone communications on their behalf. Each Client determines:
What personal information to collect from their callers ("End Users")
How to use and process End User data
Privacy settings and configurations
Notice and consent mechanisms for End Users
Data retention and deletion practices
Responses to End User privacy requests
1.3 End User InquiriesEnd Users should contact the business they called for:
Questions about personal information collection
Privacy rights requests (access, deletion, correction)
Concerns about data handling practices
Opt-out or consent withdrawal
General privacy inquiries
PingMunk typically processes End User data as a service provider on behalf of Clients. Our contractual agreements with Clients, not this Privacy Notice, primarily govern such processing.1
.4 AI Technology Development
Data processing for AI model training and development occurs under:
Contractual agreements with our Clients
Terms of Service provisions
Data Processing Addendum requirements
Not solely under this Privacy Notice
2.1 "Personal Information" DefinedPersonal Information means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, to a particular individual or household, including:Identifiers:
Full name, alias, or username
Email address and telephone number
Postal address and physical location
Internet Protocol (IP) address
Account credentials and user IDs
Social media handles
Device identifiers
Online identifiers and cookies
Sensitive Personal Information:
Voice recordings and voiceprints (biometric identifiers)
Precise geolocation data
Health and medical information
Financial account details
Government-issued identification numbers
Contents of communications (when we are not the intended recipient)
Information about known minors
Genetic or biometric data
Racial or ethnic origin
Religious or philosophical beliefs
Union membership
Sexual orientation or sex life
Legally Protected Classifications:
Race, color, or ethnicity
National origin or citizenship status
Religion or creed
Age or date of birth
Sex, gender, or gender identity
Marital or familial status
Disability status
Military or veteran status
Professional and Employment Information:
Current and former employment history
Job titles and responsibilities
Employer information
Professional licenses and certifications
Work performance data
Educational Information:
Educational records and transcripts
Degrees and certifications earned
Student identification numbers
Information protected under FERPA (20 U.S.C. § 1232g, 34 C.F.R. Part 99)
Commercial Information:
Products or services purchased, obtained, or considered
Purchasing histories and tendencies
Consumer preferences and interests
Transaction records
Payment history (not payment card numbers)
Internet and Network Activity:
Browsing history and search queries
Website and application interaction data
Content consumption patterns
Click streams and navigation paths
Time spent on pages or features
Referral sources
Inferences and Profiles:
Profiles reflecting preferences and characteristics
Behavioral predictions and tendencies
Psychological profiles
Attitudes and aptitudes
Propensities and predispositions
Intelligence assessments
2.2 Information Excluded from Privacy ProtectionsThe following categories are NOT considered Personal Information under most privacy laws:Publicly Available Information:
Government records accessible to the public
Widely distributed media publications
Information the consumer has made publicly available
Aggregated Data:
Statistical summaries about groups or categories
Data from which individual identities have been removed
Information that cannot identify specific individuals
De-identified Data:
Information processed to prevent re-identification
Data that cannot reasonably be linked back to individuals
Information subject to technical safeguards preventing re-identification
We commit not to attempt re-identification of de-identified data except as required by law.
3.1 Collection PrinciplesPingMunk collects, uses, retains, and discloses Personal Information only:
As described in this Privacy Notice
As disclosed at the time of collection
To the extent reasonably necessary and proportionate for stated purposes
With appropriate legal basis (consent, legitimate interest, legal requirement)
3.2 Information Collected from ClientsRegistration and Account Information:When Clients register for Services, we collect:
Business name and legal entity information
Contact person name and title
Business email address and telephone number
Physical business address
Billing and payment information (processed through third-party payment processors)
Account credentials (username and password)
Business category and industry classification
Purpose: Account creation, service delivery, authentication, billing, and customer supportProfile and Configuration Data:Clients provide:
Employee and team member information
Business hours and scheduling preferences
Call handling instructions and scripts
Frequently asked questions and responses
Service customization preferences
Integration settings and API credentials
Purpose: Platform customization, AI Assistant training, service optimizationBusiness Intelligence for AI Training:Clients authorize us to collect:
Content from Client websites and web properties
Online reviews and public feedback
Social media presence and content
Marketing materials and brand information
Product or service descriptions
Publicly available business information
Purpose: AI model training, response generation, context understanding, service personalizationIntegrated System Data:When Clients connect third-party systems:
Customer relationship management (CRM) data
Calendar and scheduling information
Email marketing platform data
E-commerce transaction records
Help desk and support ticket information
Analytics and reporting data
Purpose: Enhanced service delivery, automation, synchronization, comprehensive supportClient Responsibility: Clients bear sole responsibility for ensuring they have proper authorization to share Personal Information with PingMunk for all purposes.Transaction and Usage Data:We collect:
Services purchased and subscription tier
Transaction history and billing records
Feature usage and adoption patterns
Platform interaction logs
Support requests and communications
Configuration changes and settings history
Purpose: Service delivery, billing, usage analytics, product improvement, customer supportCommunications with PingMunk:When Clients contact us, we collect:
Communication content (emails, chat messages, phone calls)
Support ticket information and resolution details
Feedback, suggestions, and feature requests
Complaint details and resolutions
Purpose: Customer support, relationship management, service improvementMarketing Communications:Clients may opt out of marketing communications while remaining subscribed. However:
Service-related announcements continue regardless of marketing preferences
Account, billing, and security notifications remain active
Product updates and critical information will be sent as needed
Technical Information from Client Use:We may collect:
Device information and operating systems
Browser types and versions
IP addresses and network information
Access times and duration
Error logs and diagnostic data
Purpose: Technical support, security monitoring, platform optimization, troubleshooting3.3 Information Collected from End UsersImportant Context: End User data is typically collected on behalf of and at the direction of our Clients. PingMunk processes this information as a service provider under Client instructions.Conversation Content and Context:End Users may provide during AI Assistant interactions:
Names and contact information
Appointment preferences and availability
Product or service inquiries
Complaint or feedback details
Account information or customer numbers
Special requests or accommodation needs
Any other information voluntarily shared during conversations
How Information is Used:
Generate appropriate responses to End User requests
Schedule appointments in Client systems
Send appointment reminders (email or SMS)
Route calls to appropriate departments or personnel
Process transactions or bookings
Provide requested information about Client's business
Consent Mechanism: End Users consent to this processing by voluntarily providing information to the AI Assistant and continuing the interaction.Voice Biometric Data:The AI Assistant processes voice characteristics to:
Understand speech and detect intent
Recognize when responses require adjustment
Identify situations requiring human intervention
Detect emotional tone and urgency
Improve speech recognition accuracy
Enhance natural conversation flow
This processing occurs in real-time during calls and may involve temporary storage of voice data for processing purposes.SMS and Text Messaging:When Clients enable SMS features and End Users consent:
Mobile telephone numbers collected
SMS message content processed
Conversation history maintained
Opt-in and opt-out preferences recorded
SMS Use Cases:
Appointment confirmations and reminders
Links to scheduling platforms or websites
Business location directions
Promotional offers (only with explicit opt-in)
Continued conversation from phone call
Important:
SMS messages sent only with End User consent
End Users can opt out by replying STOP or UNSUBSCRIBE
Consenting to receive one SMS message does NOT add End User to marketing campaigns
Client privacy practices govern SMS communications
Appointment and Scheduling Data:When End Users schedule appointments:
Preferred dates and times
Service or appointment type
Duration preferences
Special requirements or notes
Contact information for reminders
This information integrates with Client's scheduling systems and CRM platforms.3.4 Call Recordings and TranscriptsRecording Practices:All AI Assistant interactions are recorded, generating:
Audio recordings of complete conversations
Text transcripts with timestamps
Metadata about call duration, time, and routing
Call quality metrics and performance data
Purposes for Recording:
Quality assurance and performance monitoring
Service improvement and AI model training
Client business records and documentation
Compliance with Client policies and legal requirements
Dispute resolution and verification
Training data for speech recognition enhancement
Analytics and statistical analysis
Functional Necessity:Recordings and transcripts are essential for:
Executing End User requests (scheduling appointments, providing information)
Sending automated reminders through Client systems
Generating accurate service records
Enabling Client review of interactions
Supporting customer service excellence
Notice and Consent Requirements:Clients may configure the AI Assistant to:
Provide audible notification of recording at call beginning
Request explicit consent before proceeding
Offer opt-out by ending call
End User Consent: Continuing the call after recording notification constitutes consent to recording.Client Responsibility:
Clients bear sole responsibility for compliance with applicable recording laws
Federal, state, and local laws vary regarding consent requirements (one-party vs. all-party)
Clients must ensure proper notice and consent mechanisms
PingMunk provides tools; Clients ensure legal compliance
Data Ownership: Call recordings and transcripts belong to the Client, not PingMunk. Retention periods and usage determined by Client privacy practices.De-identified Usage:We may create de-identified datasets from recordings to:
Understand conversation patterns and user behaviors
Train and improve AI models and algorithms
Develop new features and capabilities
Conduct research and analytics
Benchmark performance and quality
3.5 Real-Time Access to ConversationsCRITICAL NOTICE: End User interactions with AI Assistants may be accessible to PingMunk personnel and third-party service providers simultaneously and in real-time for:
Quality monitoring and assurance
Technical support and troubleshooting
Security monitoring and fraud prevention
Performance optimization
Emergency intervention when needed
End User Consent: By interacting with an AI Assistant, End Users consent to this real-time access by PingMunk and our authorized service providers.Opt-Out: End Users who do not consent to real-time monitoring should not interact with the AI Assistant.3.6 Payment ProcessingPingMunk Does NOT Process Payments:Critical clarifications:
PingMunk is NOT a payment processor, bank, or financial institution
We NEVER collect, store, or process payment card information
We do NOT handle, transmit, or receive funds
All payment processing occurs through PCI-DSS compliant third-party processors
Our Role:
Facilitate connection between Clients and payment processors
Enable payment collection feature within Platform
Provide interface for payment-related workflows
Payment Processor Responsibility:
Third-party payment processors collect payment information
Payment processors store and secure payment data
Payment processor terms and privacy policies govern payment data
Clients and payment processors have direct relationship
For Subscription Fees:
Client subscription payments processed by our payment processor
Payment processor's terms and privacy notice apply
We receive confirmation of payment, not payment details
For End User Payments:
When Clients collect payments from End Users through Platform
Client's payment processor handles all payment information
End User should review payment processor's privacy practices
3.7 Children's Privacy ProtectionServices Not Designed for Children:Our Services are designed exclusively for adult business communications, not for children.Client Responsibilities:
Clients must prevent children from providing Personal Information through Services
Clients must restrict AI Assistant access to individuals aged 16 and older
Clients using Services to collect children's information do so under their own privacy practices
PingMunk's Commitment:If we discover a child under 16 has provided Personal Information:
We will promptly delete the information from our systems
We will take reasonable steps to prevent future collection
We will notify the Client of the incident
Reporting: If you believe we have collected information from a child under 16 or become aware of unauthorized submissions, contact [email protected] immediately.3.8 Communications with PingMunkProspective Client Inquiries:When you request information about Services:
We collect contact information needed to respond (name, email, phone, company)
We use information to provide requested materials
We may follow up regarding your interest in Services
Information may be used for marketing communications (with opt-out available)
Legal Basis: Consent provided when submitting inquiryCustomer Support:When current or former Clients contact support:
We collect issue description and relevant details
We maintain support ticket history
We may record support calls for quality assurance
We retain communications for service improvement
Feedback and Suggestions:When you provide feedback:
We collect and analyze suggestions for product improvement
Feedback may influence feature development
We may contact you for clarification or follow-up
3.9 Automated Data CollectionWebsite and Application Usage:We automatically collect technical information during Platform use:Device Information:
IP address and geographic location (city/region level)
Operating system and version
Browser type and version
Device type and model
Mobile network information (if applicable)
Caller ID information (for telephone interactions)
Screen resolution and display characteristics
Usage Analytics:
Pages viewed and features accessed
Time spent on pages and in Platform
Click paths and navigation patterns
Search queries entered
Content interactions and engagement
Feature adoption and usage frequency
Session duration and frequency
Stored Information:
Cookies and similar tracking technologies
Local storage data
Cache and temporary files
Metadata and log files
Cookies and Tracking Technologies:We use various types of cookies:Essential Cookies:
Required for Platform functionality
Enable core features and security
Cannot be disabled without affecting service
Analytics Cookies:
Understand how visitors use Website and Platform
Measure performance and identify improvement opportunities
Track aggregated usage patterns
Marketing Cookies:
Deliver targeted advertising
Measure campaign effectiveness
Personalize marketing content across platforms
Retarget visitors who showed interest
Cookie Control:
Adjust browser settings to block or limit cookies
Install third-party privacy plugins
Use Platform cookie preference settings
Note: Blocking essential cookies may impair functionality
Legal Basis: Legitimate interest in providing and improving Services, with consent for non-essential cookies where required3.10 Additional Use PurposesBeyond specific purposes described above, we may use Personal Information to:Service Delivery and Administration:
Provide, maintain, and improve Services
Process transactions and fulfill requests
Manage accounts and subscriptions
Provide customer support
Communicate about Services and accounts
Development and Innovation:
Develop new products, services, and features
Conduct research and analysis
Test and optimize Platform performance
Enhance user experience
Security and Fraud Prevention:
Prevent fraud, abuse, and illegal activity
Protect security of systems, networks, and data
Detect and investigate policy violations
Enforce Terms of Service and agreements
Respond to security incidents
Legal Compliance:
Comply with legal obligations and requirements
Respond to legal process and government requests
Exercise and defend legal rights
Protect rights and safety of PingMunk, users, and public
Business Operations:
Support business transitions (mergers, acquisitions, sales)
Manage corporate governance
Conduct audits and assessments
Maintain business records
4.1 Disclosure PrinciplesPingMunk discloses Personal Information only:
As described in this Privacy Notice
With your permission or at your direction
To accomplish legitimate business purposes
As required or permitted by law
Disclosure Recipients (Last 12 Months):We have disclosed Personal Information from all collection categories to the following recipient types:
4.2 Disclosure to ClientsPrimary Disclosure:Personal Information collected on behalf of Clients belongs to those Clients and is made available to them for processing according to their own privacy practices.This includes:
End User conversation content and data
Call recordings and transcripts
Appointment and scheduling information
Any Personal Information collected through AI Assistant interactions
PingMunk's Limited Role:
We process this data as a service provider under Client direction
We do not control Client privacy practices
We are not responsible for Client use or disclosure of data
Clients determine retention, use, and further disclosure
End User Inquiries: End Users should contact the Client they called for privacy questions, not PingMunk.4.3 Service Providers and VendorsWe engage service providers to support our operations, including:Infrastructure and Hosting:
Cloud storage and computing providers
Content delivery networks
Backup and disaster recovery services
Analytics and Performance:
Website and application analytics platforms
Performance monitoring tools
A/B testing and optimization services
Communications:
Email delivery services
SMS messaging platforms
Customer support ticketing systems
Marketing and Advertising:
Marketing automation platforms
Advertising networks and exchanges
Social media advertising tools
Security and Compliance:
Security monitoring and threat detection
Compliance auditing services
Identity verification providers
Professional Services:
Legal counsel and advisors
Accounting and financial services
Consulting and advisory services
Service Provider Obligations:All service providers must:
Maintain contractual commitments to protect Personal Information
Use data only for specified purposes
Implement commercially reasonable security measures
Comply with applicable privacy laws
Return or delete data upon request or contract termination
4.4 Legal and Regulatory DisclosuresWe may disclose Personal Information to:Law Enforcement and Government:
In response to valid legal process (subpoenas, court orders, warrants)
To comply with applicable laws and regulations
To cooperate with law enforcement investigations
To respond to national security requests
Legal Proceedings:
In connection with litigation or dispute resolution
To establish, exercise, or defend legal claims
To protect legal rights of PingMunk or others
Safety and Protection:
To prevent or investigate fraud or illegal activity
To protect safety of individuals
To prevent harm to persons or property
To enforce our Terms of Service and policies
4.5 Business TransfersPersonal Information may be disclosed in connection with:Corporate Transactions:
Mergers or acquisitions
Sale of business assets or divisions
Corporate reorganization or restructuring
Bankruptcy or insolvency proceedings
In such events:
Acquiring party assumes privacy obligations
Personal Information transferred as business asset
Privacy Notice continues to govern unless updated
Notice provided of material privacy practice changes
4.6 With Your ConsentWe may disclose Personal Information:
To third parties you authorize or direct
For purposes you specifically consent to
In ways you explicitly approve
4.7 Important ClarificationsWe Do NOT Sell Personal Information:PingMunk does not and will not:
Sell Personal Information to third parties for monetary consideration
Exchange Personal Information for other valuable consideration
Disclose End User data to third parties for payment
Monetize Personal Information directly
We Do NOT Share for Cross-Context Marketing:PingMunk does not:
Share Personal Information with third parties for cross-contextual behavioral advertising
Enable third-party targeted advertising using our user data
Participate in advertising networks that use Personal Information for profiling
Clients may independently choose to sell or share End User data under their own privacy practices. Review Client privacy notices for their data handling.4.8 Aggregated and De-identified DataUnrestricted Use:We may:
De-identify or aggregate any Personal Information collected through Services
Use such de-identified or aggregated data without restriction
Disclose de-identified or aggregated data to third parties for any purpose
Permitted Uses:
Train and improve AI language models
Develop new features and capabilities
Conduct research and publish findings
Benchmark performance and industry trends
Create statistical reports and analyses
Re-identification Prohibition:We commit not to attempt re-identification of de-identified data except as required by law. De-identified and aggregated data is not Personal Information and does not carry privacy restrictions.
5.1 Retention PrinciplesWe retain Personal Information only as long as:
Necessary for purposes for which it was collected
Required by legal, regulatory, or contractual obligations
Needed for legitimate business purposes
Useful for establishing, exercising, or defending legal claims
5.2 End User Data Processed for ClientsClient-Directed Retention:As a service provider to Clients:
We retain End User data until Client deletes it or instructs deletion
Retention periods determined by Client business practices
Clients control data lifecycle and retention schedules
We process deletion requests from Clients promptly
End Users should contact the Client for information about retention practices and deletion requests.5.3 Client Account DataActive Accounts:
Account information retained while subscription remains active
Includes registration data, configuration settings, transaction history
Updated as Clients modify account information
Post-Cancellation:
Account data deleted thirty (30) days after subscription cancellation
Thirty-day window allows data retrieval and transition
After deletion period, recovery is not possible
Exceptions:
Billing records retained per financial regulations
Information subject to legal holds preserved
Data needed for dispute resolution maintained
5.4 Marketing and Prospective Client DataActive Engagement:
Marketing list data retained while engagement continues
Prospective Client information kept until opt-out or business purpose ends
Inactive Contacts:
Information from non-clients with no engagement for two (2) years removed from marketing lists
Automatic list cleaning and data hygiene performed regularly
Opt-Out Immediately Effective:
Removal from marketing communications upon request
Suppression list maintained to prevent re-addition
5.5 Technical and Log DataSystem Logs:
Error logs and diagnostic data retained for troubleshooting
Security logs maintained per security policy
Access logs kept for audit and compliance purposes
Analytics Data:
Aggregated analytics retained indefinitely
Individual-level analytics subject to standard retention periods
5.6 Legal and Regulatory RetentionWe may retain Personal Information beyond standard periods when:Legal Requirements:
Tax laws require financial record retention (typically 7 years)
Employment laws mandate personnel record retention
Regulatory compliance requires specific retention periods
Legal Proceedings:
Litigation hold requires preservation
Investigation necessitates data retention
Dispute resolution demands information availability
Legitimate Business Purposes:
Fraud prevention and detection
Abuse prevention
Account security and recovery
5.7 Deletion and DisposalWhen retention period ends:Preferred Methods:
Permanent deletion from active systems
De-identification removing linkability to individuals
Anonymization eliminating individual identification
Backup Systems:
Backups overwritten per normal rotation schedule
Isolated from further processing until permanent deletion
Securely stored until backup cycle completes
Where Immediate Deletion Infeasible:
Data securely stored and isolated
Prevented from further processing
Deleted when technically feasible
Secure Disposal:
Industry-standard deletion methods employed
Data destruction verified when critical
Third-party service providers follow same standards
6.1 Third-Party IntegrationPlatform may integrate with or link to:
Third-party software applications
External websites and services
Social media platforms
Partner services and tools
6.2 PingMunk's Limited ControlWe have NO control over:
Third-party privacy practices
Third-party security measures
Third-party data collection or use
Third-party terms and conditions
6.3 Your ResponsibilitiesWhen using third-party services:
Review third-party privacy notices before use
Understand what information will be shared
Make informed decisions about data disclosure
Exercise caution with Personal Information
Accept third-party terms independently
6.4 Third-Party LiabilityPingMunk is NOT responsible for:
Third-party data practices or security
Losses resulting from third-party services
Third-party compliance with privacy laws
Accuracy of third-party content or services
Links and integrations do not constitute endorsement of third parties or their practices.
7.1 Directing Inquiries AppropriatelyFor End Users: If you interacted with an AI Assistant provided by one of our Clients:
Contact the Client directly for all privacy requests
Client controls your data and privacy rights
PingMunk processes data on Client's behalf under their direction
For Clients and Website Visitors: Use the options below to exercise privacy controls with PingMunk.7.2 Privacy Rights RequestsHow to Submit:
Email: [email protected]
Subject: Privacy Rights Request
Include: Name, contact information, specific request, account details (if applicable)
Types of Requests:
Access to Personal Information
Correction or update of information
Deletion of Personal Information
Restriction of processing
Objection to processing
Data portability
Withdrawal of consent
Complaint or concern submission
Response Timeline: We respond to requests as required by applicable law, typically within 30-45 days depending on jurisdiction and request complexity.7.3 Client Account ControlsSelf-Service Options:Clients can access account dashboard to:
Update contact information and business details
Modify account settings and preferences
Adjust privacy and communication settings
Review and download data
Delete certain information
Contact for Assistance: If unable to make desired changes through account:
Email [email protected]
Request assistance with specific changes
Revoke previously granted consents
7.4 Email Communication PreferencesService Emails (Required):
Account notifications and updates
Billing and payment information
Security alerts and notices
Critical service announcements
Cannot opt out while maintaining active subscription
Marketing Emails (Optional):
Promotional content and offers
Product updates and news
Educational content and resources
Event invitations
Opt-Out Methods:
Click unsubscribe link in email footer
Adjust preferences in account settings
Email [email protected] with opt-out request
Effect of Opt-Out:
Marketing emails cease
Service emails continue
Opt-out processed within 10 business days
7.5 Text Message PreferencesService Messages: If you provide wireless number:
Consent to receiving service-related texts
Account alerts and notifications
Service disruption notices
Marketing Messages:
Only sent with explicit opt-in
Separate consent from service messages
Frequency depends on services used
Client-Directed Messages: End Users may receive texts from PingMunk on behalf of Clients:
Governed by Client privacy practices
Sent per Client's instructions and your consent with Client
Contact Client with questions or opt-out requests
Opt-Out Process:
Reply STOP or UNSUBSCRIBE to any text message
Processing immediate upon receipt
Confirmation message sent
Cost Notice:
Standard messaging and data rates apply
Contact wireless carrier for rate information
Responsibility for carrier charges
7.6 Cookie and Tracking ControlsBrowser Settings:
Configure browser to block or limit cookies
Adjust cookie acceptance preferences
Enable private or incognito browsing
Website Cookie Preferences:
Use cookie preference center on Website
Select categories to allow or block
Save preferences for future visits
Third-Party Tools:
Install privacy-focused browser extensions
Use ad blockers and tracking prevention tools
Enable Do Not Track signals (note limitations below)
Effect of Blocking:
Essential cookies required for functionality
Blocking may impair Platform operation
Marketing and analytics cookies optional
7.7 Device Settings and PermissionsMobile Applications:Control data collection through device settings:
Location services permissions
Camera and microphone access
Contact list access
Calendar access
Notification preferences
Revoke Permissions:
Access device settings
Manage app permissions
Disable specific data access
7.8 Do Not Track SignalsCurrent Status: Our systems do NOT currently recognize or respond to browser "Do Not Track" signals.Alternative Controls:
Use cookie preferences described above
Adjust browser privacy settings
Employ third-party privacy tools
8.1 Important Notice for End UsersEnd Users must contact the Client they called to exercise privacy rights related to AI Assistant conversations.The information in this section is provided to End Users as courtesy only. The Client you contacted is responsible for:
Processing your Personal Information
Supporting exercise of your privacy rights
Providing required notices and disclosures
Responding to privacy requests
8.2 United States Privacy RightsApplicable Laws:Consumer privacy governed by:
Federal laws covering specific industries and data types
State comprehensive privacy laws in: California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Nevada, Oregon, Tennessee, Texas, Utah, Virginia
Additional state-specific protections
Rights Available (Varies by State):Right to Know:
Receive information about Personal Information collection and use
This Privacy Notice provides required disclosures
Additional notices may be provided for specific processing
Clients separately responsible for End User right to know
Right to Reasonable Expectations:
Expect responsible Personal Information handling
Collection, use, and disclosure only for stated purposes
Changes communicated with consent requested when required
Ability to withdraw consent with reasonable notice (contact [email protected])
End Users contact Client to change or withdraw consent
Right to Accuracy and Correction:
Correct inaccurate Personal Information
Update outdated information in your account
Request corrections via [email protected]
Note: PingMunk relies on Clients for accuracy of Client-controlled data including AI Assistant collected information
End Users contact Client to correct information collected through AI Assistant
Right to Access:
Obtain copy of Personal Information held about you
Receive details about processing purposes and categories
Learn about third parties receiving your information
Requests subject to legal limitations on scope and frequency
End Users contact Client for AI Assistant data access
Right to Deletion:
Request deletion of Personal Information
Subject to legal, contractual, and business exceptions
We balance interests and obligations against deletion requests
Deletion may not be absolute or immediate
End Users contact Client to request deletion of AI Assistant data
Right to Data Portability:
Receive Personal Information in structured, machine-readable format
Ability to transmit to another organization
Available where legally required
No Sale of Personal Information:
PingMunk does not sell Personal Information
PingMunk does not share for cross-contextual behavioral advertising
Clients may independently sell or share under their practices
Review Client privacy notice for opt-out methods
Limited Use of Sensitive Personal Information:
PingMunk does not use sensitive data to infer characteristics
Clients may collect sensitive information through AI Assistant
Review Client privacy notice for details and opt-out
Right to Non-Discrimination:
No denial of goods or services for exercising rights
No different pricing or rates
No different quality of goods or services
No retaliation against employees or contractors
No suggestion of disadvantageous treatment
Exceptions permitted by law
Right to InformationDisclosure: Request details about:
Categories of Personal Information collected
Sources of Personal Information
Business purposes for collection and disclosure
Categories of third parties receiving information
If selling or sharing: lists of recipients and categories
Right Against Automated Decision-Making:
AI Assistants use generative AI that may qualify as automated decision-making
Clients responsible for this processing
End Users can request human intervention through Services or discontinue call
Right to Restrict Processing:
Request processing restrictions under certain circumstances:
Data is inaccurate
Processing is unlawful
We no longer need the data
You object to processing
May be limited to sensitive data or certain processing purposes
End Users contact Client regarding AI Assistant data
Right to Object:
Object to specific processing activities under certain circumstances
Request limitations on Personal Information processing
Available where required by law
California Shine the Light:
California residents may request disclosure about Personal Information sharing with affiliates or third parties for marketing
Annual requests permitted
Health Data Rights:
PingMunk does not collect health data
Clients may collect health data through AI Assistant
Some laws provide rights including:
Confirmation of collection, sharing, or sale with access
List of third parties receiving health data
Method to withdraw consent
Right to deletion
8.3 Canadian Privacy RightsApplicable Laws:
Personal Information Protection and Electronic Documents Act (PIPEDA)
Provincial privacy laws (where applicable)
Rights Under Canadian Law:Right to Know:
Understand why Personal Information is collected, used, and disclosed
This Privacy Notice explains PingMunk practices
Additional notices may be provided
Clients separately responsible for End User notices
Right to Reasonable Expectations:
Expect responsible collection, use, and disclosure
Processing only for purposes to which you consented
Consent may be express or implied
Withdraw consent with reasonable notice ([email protected])
End Users contact Client to withdraw consent
Right to Accuracy:
PingMunk takes reasonable steps to ensure accuracy for own purposes
Cannot guarantee accuracy of Client-controlled data
Clients responsible for accuracy of data processed on their behalf
End Users contact Client regarding AI Assistant data accuracy
Right to Access:
Request access to Personal Information under our control
Receive information about how data is used
Learn about third parties receiving information
Response within 30 days or written notice if more time needed
Refusals documented with reasons and further steps
Access Limitations: Where legally limited or risks third-party privacy:
May not provide some or all requested information
Written notification of refusal
Documentation of reasons
Outline of available next steps
8.4 International Access NoticeGeographic Scope: Services currently offered ONLY in United States and Canada.Prohibition on International Use:
Services not marketed for use outside US/Canada
Clients prohibited from making Services available internationally
End Users outside US/Canada should not use Services
Future Expansion: If Services expand to additional markets:
Privacy Notice updated with required disclosures
Jurisdiction-specific rights and notices added
Compliance with local privacy laws implemented
9.1 United States OperationPingMunk is:
United States-based company
Using US technical infrastructure
Subject to US legal jurisdiction
Governed by US privacy laws
9.2 Intended Geographic ScopeServices marketed exclusively for:
United States-based Clients and End Users
Canadian-based Clients and End Users
Clients are contractually prohibited from making Services available to End Users in other jurisdictions.9.3 Access from Other JurisdictionsWarnings for International Users:If you access Services from outside US/Canada:
Access at your own initiative and risk
Personal Information transferred to United States
US laws govern data processing and storage
Legal protections may differ from your home country
Government access may occur under US law
Data Transfer:When information transferred internationally:
Storage and processing occur in United States
Laws protecting Personal Information may differ
Rights and remedies may vary from home jurisdiction
US government authorities may access data under applicable law
Consent to Transfer:By providing Personal Information or allowing its collection:
You consent to international transfer
You accept processing in United States
You acknowledge different legal protections may apply
9.4 Client ResponsibilityEach Client responsible for:
Determining whether Services comply with applicable laws in their jurisdiction
Ensuring lawful data transfers occur
Providing required notices to End Users about international transfers
Obtaining necessary consents for cross-border data flows
9.5 No Warranty of AppropriatenessWe do NOT warrant that:
Services are appropriate outside United States
Services are authorized in all jurisdictions
Use complies with local laws everywhere
Legal protections are equivalent across jurisdictions
10.1 Security CommitmentPingMunk implements and maintains reasonable security measures appropriate to:
Volume and scope of Personal Information processed
Nature and sensitivity of data handled
Risks presented by processing activities
Industry standards and best practices
10.2 Technical Security MeasuresEncryption:
Data encrypted in transit using TLS/SSL protocols
Data encrypted at rest using AWS AES-256 encryption
Encryption keys securely managed and rotated
End-to-end encryption for sensitive transmissions
Infrastructure Security:
Cloud environment hosted on secure AWS infrastructure
Multi-layered network security
Firewalls and intrusion detection systems
Regular security patches and updates
Access controls and authentication requirements
Data Isolation:
Client data logically separated
Multi-tenant architecture with secure boundaries
Database access restrictions
Application-level data segregation
10.3 Organizational Security MeasuresPersonnel:
Security training required for all personnel
Background checks for employees with data access
Confidentiality agreements and obligations
Role-based access controls
Least privilege access principles
Policies and Procedures:
Information security policies maintained
Incident response procedures established
Data handling protocols documented
Regular policy reviews and updates
Compliance monitoring and auditing
Vendor Management:
Service providers contractually bound to security standards
Vendor security assessments performed
Ongoing vendor compliance monitoring
Data processing agreements in place
10.4 Operational SecuritySystem Monitoring:
Continuous security monitoring
Automated threat detection
Log analysis and review
Anomaly detection and alerting
Backup and Recovery:
Regular data backups performed
Disaster recovery procedures established
Business continuity planning
Backup testing and verification
Audit and Assessment:
Regular security audits conducted
Vulnerability assessments performed
Penetration testing when appropriate
Third-party security reviews
10.5 Incident ResponsePreparation:
Incident response plan maintained
Response team identified and trained
Communication protocols established
Escalation procedures documented
Detection and Response:
Monitoring for security incidents
Rapid incident identification
Containment and remediation procedures
Root cause analysis and remediation
Notification:
Incident notification per customer agreements
Compliance with applicable breach notification laws
Timely communication to affected parties
Cooperation with regulatory authorities
10.6 Client ResponsibilitiesClients are responsible for:
Securing Personal Information on their own systems
Implementing appropriate access controls
Training their personnel on data security
Monitoring their use of Platform for security
Reporting suspected security incidents promptly
Maintaining security of integration credentials
10.7 Limitations and DisclaimersNo Absolute Security:
No system is completely secure
Internet transmission inherently involves risk
Unauthorized access possible despite safeguards
Security breaches may occur
Transmission Risk:
Data transmissions over Internet at sender's risk
We cannot guarantee transmission security
Users responsible for secure transmission methods
Consider encryption for sensitive communications
User Responsibility:
Protect account credentials and passwords
Use strong, unique passwords
Enable multi-factor authentication when available
Maintain device security
Report suspicious activity promptly
11.1 Right to ModifyWe reserve the right to:
Update this Privacy Notice at any time
Modify privacy practices as needed
Respond to legal or regulatory changes
Improve transparency and clarity
11.2 Notice of Material ChangesFor material changes affecting privacy practices:
Updated Privacy Notice posted with new effective date
Email notification sent to email address on file
In-Platform notification for active users
Reasonable advance notice provided when feasible
11.3 Consent to ChangesObtaining Consent:
Where required by law, we will seek your consent to material changes
Consent mechanisms provided as appropriate
Opportunity to review changes before they take effect
Implied Consent:
Continued use of Services after effective date constitutes acceptance
Review updated Privacy Notice before continuing use
Discontinue use if you disagree with changes
11.4 Reviewing UpdatesYour Responsibility:
Periodically review Privacy Notice for changes
Check "Last Updated" date at top of Notice
Understand how changes affect your privacy
Contact us with questions about updates
11.5 Historical VersionsUpon request, we may provide:
Information about material changes made
Summary of key modifications
Effective dates of previous versions
12.1 Privacy Questions and RequestsPrimary Contact:
Email: [email protected]
Subject: Privacy Inquiry
Include: Detailed description of question or request
Response Timeline:
Acknowledgment within 2-3 business days
Response within timeframe required by applicable law
Complex requests may require additional time
12.2 Privacy Rights ExerciseTo exercise privacy rights:
Email [email protected] with specific request
Provide information needed to verify identity
Specify desired action (access, deletion, correction, etc.)
Include account details if applicable
12.3 Complaints and ConcernsFiling Complaints:If you believe we have violated your privacy rights:
Contact [email protected] with detailed complaint
Provide specific information about the concern
Allow reasonable time for investigation and response
Regulatory Complaints:You also have the right to file complaints with:
State attorney general offices
Federal Trade Commission (FTC)
Canadian Privacy Commissioner (for Canadian residents)
Provincial privacy commissioners (for Canadian residents)
Other applicable regulatory authorities
We will cooperate with regulatory investigations and work to resolve complaints.12.4 Company InformationLegal Entity: MQL Media, Inc. doing business as PingMunkFor Privacy Matters: [email protected]For General Inquiries: Visit PingMunk.com
13.1 California Privacy Rights AddendumCalifornia Consumer Privacy Act (CCPA) Disclosures:For California residents, in the preceding 12 months:Categories Collected:
Identifiers
Commercial information
Internet/network activity
Sensitive personal information (voice recordings)
Inferences
Professional information (from Clients)
Sources:
Directly from you
Automatically through Services
From Clients (for End User data)
From third-party integrations
From public sources
Business Purposes:
Service delivery and fulfillment
Customer support
Platform improvement and development
Security and fraud prevention
Legal compliance
Marketing and advertising
Categories Disclosed:
All categories disclosed to service providers
Client data disclosed to Clients
Information disclosed per legal obligations
Sale and Sharing:
We do NOT sell Personal Information
We do NOT share for cross-contextual advertising
Sensitive Personal Information:
Voice recordings collected (biometric identifiers)
Used only for AI processing and service delivery
Not used to infer characteristics
Retention:
As described in Section 5 (Data Retention)
California Rights:
All rights described in Section 8.2 apply
Authorized agents may submit requests on your behalf
Requests verified before fulfillment
13.2 Other State-Specific DisclosuresResidents of Other States with Privacy Laws:If your state has enacted comprehensive privacy legislation:
Rights described in Section 8.2 generally apply
Specific rights may vary by state law
Contact [email protected] for state-specific information
13.3 Nevada Privacy RightsNevada residents may opt out of sale of Personal Information. While we do not sell Personal Information, Nevada residents may submit opt-out requests to [email protected].13.4 Children's Online Privacy Protection Act (COPPA)Our Services are not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If we discover such collection, we will promptly delete the information.13.5 AccessibilityWe are committed to ensuring this Privacy Notice is accessible to individuals with disabilities. If you experience difficulty accessing this Notice, contact [email protected] for assistance.13.6 LanguageThis Privacy Notice is provided in English. Translations may be provided for convenience, but the English version controls in case of conflicts.
By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Notice and our information handling practices as described herein.Effective Date: January 8, 2026Owner and Operator: MQL Media, Inc. dba PingMunkContact: [email protected]